Privacy Policy

Your Privacy Matters

At D-Archiplan, we value your trust and are committed to protecting your privacy. We recognize that your personal information is important and we handle it with care, transparency, and accountability.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, create an account, purchase house plans, communicate with us, or use any of our services.

Our objective is to ensure that your information is processed lawfully, fairly, and securely while respecting your rights under the laws of the Republic of Kenya.

Constitutional Right to Privacy

D-Archiplan recognizes and respects your constitutional right to privacy as guaranteed under Article 31 of the Constitution of Kenya, 2010, which protects every person against the unnecessary disclosure of information relating to their private affairs and safeguards the privacy of their communications.

We are committed to collecting and processing only the information that is necessary for legitimate business purposes and to protecting that information from unauthorized access, misuse, loss, or disclosure.

Compliance with Kenyan Law

Our privacy practices are guided by applicable Kenyan laws, including but not limited to:

The Constitution of Kenya, 2010
The Data Protection Act, 2019
The Consumer Protection Act, 2012
The Kenya Information and Communications Act
Any other applicable regulations governing electronic commerce, data protection, cybersecurity, and consumer rights.

Where there is any conflict between this Privacy Policy and mandatory legal requirements, the applicable law shall prevail.

Information We Collect

Depending on the services you use, we may collect information including:

Personal Information
Full Name
Email Address
Mobile Phone Number
Postal Address
Plot Number (where required)
Username
Password (stored securely in encrypted form)
Payment Information

For payment verification and record keeping, we may collect:

M-PESA Transaction Reference
Account Reference
Amount Paid
Payment Date
Merchant Reference
Phone Number Used for Payment

We do not collect or store your M-PESA PIN or mobile money password.

Technical Information

When you visit D-Archiplan, our systems may automatically collect:

IP Address
Browser Type
Browser Version
Operating System
Device Type
Device Manufacturer
Screen Resolution
Language Settings
Time Zone
Date and Time of Access
Website Usage Information

We may also collect information relating to how you use our website, including:

Pages visited
Products viewed
Search history
Time spent on pages
Login history
Download history
Error reports
Click behaviour

This information helps us improve our services and identify technical problems.

Why We Collect Your Information

We collect personal information only where it is necessary for legitimate business purposes, including:

Creating and managing user accounts
Processing payments
Delivering purchased architectural plans
Providing customer support
Responding to enquiries
Preventing fraud
Verifying transactions
Improving website security
Detecting unauthorized access
Maintaining accurate business records
Complying with legal obligations
Improving our products and services

We do not collect personal information for purposes that are incompatible with those described in this Privacy Policy.

Legal Basis for Processing

We process your personal information only where permitted by law, including where:

You have given your consent.
Processing is necessary to perform a contract with you.
Processing is required by law.
Processing is necessary to protect legitimate business interests without overriding your fundamental rights and freedoms.
Cookies and Similar Technologies

D-Archiplan uses cookies and similar technologies to:

Keep you logged in securely.
Remember your preferences.
Improve website performance.
Measure website traffic.
Prevent fraudulent activities.
Enhance your browsing experience.

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

How We Protect Your Information

We implement reasonable technical and organizational security measures to safeguard your information, including:

Secure HTTPS connections
Password encryption
Access control mechanisms
Database security
Firewall protection
Server monitoring
Backup systems
User authentication
Session management
Activity logging where appropriate

Although we take reasonable precautions, no internet transmission or electronic storage system is completely secure.

Sharing of Information

We treat your information as confidential.

We do not sell, rent, or trade your personal information.

Information may be shared only:

With payment service providers.
With technology providers assisting in website operations.
Where required by Kenyan law.
In response to lawful court orders.
To investigate fraud.
To protect legal rights.
With your express consent.
Third-Party Services

Our website may use third-party services such as:

Payment gateways
Email services
Analytics services
Cloud hosting
Security monitoring tools

These service providers are expected to process personal information responsibly and only for authorized purposes.

Data Retention

We retain personal information only for as long as necessary to:

Provide our services.
Complete transactions.
Maintain accounting records.
Resolve disputes.
Prevent fraud.
Meet legal and regulatory obligations.

When information is no longer required, it will be securely deleted, anonymized, or archived in accordance with applicable legal requirements.

Your Rights

Subject to applicable law, you may have the right to:

Access your personal information.
Request correction of inaccurate information.
Request deletion of personal information where legally permissible.
Withdraw consent where processing is based on consent.
Object to certain types of processing.
Request restriction of processing in appropriate circumstances.
Request information about how your data is processed.

We will consider and respond to requests in accordance with applicable law.

Children's Privacy

D-Archiplan is intended for individuals who are legally capable of entering into binding agreements.

If you are under the age of 18, you should use our services only with the involvement and consent of a parent or legal guardian.

Marketing Communications

We may occasionally send updates regarding:

New house plans
Promotions
Service updates
Important announcements

You may opt out of promotional communications at any time. However, you may continue to receive essential account and transaction-related communications.

International Transfers

Where it becomes necessary to process information outside Kenya, D-Archiplan will take reasonable steps to ensure that your personal information continues to receive an appropriate level of protection consistent with applicable law.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our services, technology, or legal requirements.

The updated version will be published on our website together with its effective date.

Continued use of D-Archiplan after publication of changes constitutes acknowledgment of the revised Privacy Policy.

Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, you may contact us using the contact details provided on the D-Archiplan website.

We will make reasonable efforts to respond promptly and in accordance with applicable legal requirements.

Privacy Commitment

At D-Archiplan, protecting your privacy is an essential part of our commitment to providing secure, reliable, and professional architectural services. We strive to maintain the confidentiality, integrity, and availability of the personal information entrusted to us while respecting your rights and complying with the laws of the Republic of Kenya.